General conditions of Sale


The sale of "Annalisa Queen" brand products concluded remotely through this site (hereinafter referred to as the "Website") is governed by the following General Conditions of Sale.

The products offered on the Site are sold directly by Annalisa Queen. Annalisa Queen is a sole proprietorship with registered office in Via Nicolò Forteguerri, 29 - 00177 Rome (RM) - Italy, VAT number 14766941000.

The use of the distance selling service regulated in these General Conditions of Sale is reserved exclusively for consumers (hereinafter referred to as "Customer" or, in the plural, "Customers") intended as natural persons who act for purposes not related to the their commercial, entrepreneurial, artisanal or professional activity eventually carried out, older than 18 years (or, if minor, authorized by their legal representative).

The resale or transfer for any commercial or professional purpose of the products purchased on the Website is expressly prohibited.

The languages used for the conclusion of the sales contract through this website are: Italian, English, Chinese and Russian.

These General Conditions of Sale are published on the Website in order to allow their knowledge and storage and reproduction by the Customer in accordance with current legislation.

The purchase of products is governed exclusively by the General Conditions of Sale published on the Website and in force at the time of purchase.

Annalisa Queen reserves the right to make changes and / or additions to these General Conditions of Sale at any time.

Any changes and / or additions will be effective only in relation to purchases made after the date of publication of the new version of the General Conditions of Sale. The replacement of these General Conditions of Sale with a new version implies the automatic inapplicability, ineffectiveness and unavailability towards Annalisa Queen of the same in relation to purchases made after their elimination from the Website and this also in the case in which said General Conditions of Sale were still available and / or accessible to the public through other websites, other than the one indicated above.

Availability of products

The Customer acknowledges that the products offered by Annalisa Queen on the Website (hereinafter referred to as the "Products") are numerically limited and is therefore aware that Annalisa Queen will have to check their availability at the time of purchase.

Problems may occasionally occur in connection with the availability of certain Products. In such circumstances, Annalisa Queen will inform the Customer promptly (and in any case within the terms specified below) by e-mail of the cancellation of their order or of the possibility of booking the product if it returns to production.

In the case of only partial unavailability, the Customer will be asked if he prefers to receive the available Products or proceed with the total cancellation of the order.

Annalisa Queen reserves the right to vary the items offered for sale on the Website at any time, without notice.

Purchase procedure

Each Product offered for sale on the Website can be viewed through a specific link that allows you to view the photographic images of the item, the unit price, the colors and the different sizes (if any).

The Products chosen by the Customer will be included in a special section (hereinafter referred to as the "Cart"). The description of the Products, including the measures or sizes (if any), together with one or more photographic images in digital format, which allow a correct representation of the Products, will be included in the Customer's Cart.

Although Annalisa Queen constantly adopts measures aimed at ensuring that the photographs shown on the Website faithfully reproduce the original products, some variations are always possible due to the technical characteristics and color resolution with which the device used by the Customer is equipped. Consequently, Annalisa Queen will not be responsible for any inadequacy of the graphic representations of the Products shown on the Website if due to the aforementioned technical reasons.

To view the selected Products and the total price of the purchase order it is necessary to access the Cart page. The Customer, before confirming his order proposal (hereinafter referred to as the "Order Proposal"), is required to verify the accuracy of the contents of the Cart and complete the purchase form based on the instructions provided on the Site Web.

The purchase procedure ends when the Customer selects the appropriate final order confirmation button (hereinafter referred to as the "Purchase Button"), thus validating his Order Proposal, which will be sent directly to Annalisa Queen. After selecting the Purchase Button, the content of the Order Proposal can no longer be changed by the Customer.

Before confirming the Order Proposal, the Customer must declare that he has read and accepted these General Conditions of Sale.

The purchase procedure must be completed in full; otherwise, the Order Proposal cannot be sent to Annalisa Queen.

Each Order Proposal and Customer data necessary for the purchase will be archived by Annalisa Queen for the period of time and in compliance with the conditions provided for by current legislation.

Customers who have registered in the reserved area of the Website will be able to check the status of their order by logging into that area and entering the page relating to their orders.

The Customer is aware of being responsible for the correctness and truthfulness of all data entered on the Website or otherwise used during the purchase phase.

Conclusion of the

Following the confirmation of the Order Proposal, the order is sent to Annalisa Queen for processing and cannot be further modified or canceled.

The Order Proposal issued by the Customer will be taken over by Annalisa Queen only if the entire purchase procedure has been completed regularly, without any highlighting of error by the Website. The contract entered into between Annalisa Queen and the Customer must be understood concluded when the customer receives a confirmation email from Annalisa Queen (hereafter referred to as the "Confirmation Email").

The Confirmation Email will be sent to the address indicated by the Customer in the purchase form and will contain the confirmation and summary of the conditions of the purchase itself, such as: the description of the Product and the main characteristics of the same, the total price of the order , including any shipping costs, the address to present any complaints, information on after-sales services, on the existence of the right of withdrawal and on the related operating methods.

Annalisa Queen reserves the right not to accept the Order Proposal issued by a Customer in the following cases:

- non-availability, even temporary, of the Products included in the Order Proposal;

- existence of a legal dispute between Annalisa Queen and the Customer relating to a previous order;

- if the Customer on previous occasions has committed violations of the General Conditions of Sale or has not fulfilled his obligations;

- if it has emerged that the Customer purchases the Products for the purpose of reselling or selling them for commercial or professional purposes;

- if the Customer has been involved in or is suspected of illegal or fraudulent activity.

In the aforementioned cases, Annalisa Queen will communicate to the Customer by e-mail, within 30 (thirty) days from the date of actual receipt of the Order Proposal, the possible cancellation of the orders received. In this case, no Order Proposal shall be deemed accepted by Annalisa Queen and no contract shall be considered concluded between Annalisa Queen and the Customer.

In the case of partial unavailability of the ordered Product, before receiving the Confirmation Email, the Customer will be able to choose whether to receive only the available Products or cancel the order entirely. If the cancellation is only partial, the Customer will only be charged the amount relating to the Products actually purchased.

Price and method
of payment

The prices of all the Products offered for sale on the Website are inclusive of VAT.

These prices will be indicated in Euros (EUR).

The prices published on the Website and shown on the Cart at the time of confirmation of the Order Proposal will be charged to the Customer by selecting the Purchase Button by the Customer, provided that there is availability of the Products ordered at that time.

Annalisa Queen reserves the right to change the prices of the Products offered for sale on the Website at any time and without notice.

Annalisa Queen accepts only credit cards and other payment methods expressly indicated on the Website.

For the purposes of payment by credit card, the Customer confirms and guarantees that he is the holder of the credit card used for the purchase and the correctness of all the data relating to it, entered during the purchase, such as: the number, the date expiry date and, if necessary, the security code. The transaction will be charged to the Customer only after: the verification of the credit card data, the receipt of the debit authorization from the company issuing the credit card used by the Customer and the confirmation of the availability of the product by Annalisa Queen and however after the Order is ready to be processed. No charge will therefore be made when the Order Proposal is sent. For the purpose of payment through other payment service providers, the Customer confirms and guarantees that he is the owner of the account used for the purchase.

The shipment of the purchased Products will be made only after the payment of the amount due by the Customer has been successful.

Shipping methods

In order to offer you the best service and ensure fast shipping all over the world, we have chosen DHL. 

A shipping cost will be charged only on orders below 350 euros for countries outside of Italy.

For orders over 350 euros there will be no additional cost,  we offer the costs for your shipment and you will find them already included in the final price at checkout.


The Products will be shipped to the address indicated by the Customer in the Order Proposal. Upon delivery of the Products, the Customer's signature will be required. For security reasons, Annalisa Queen will not process any order addressed to a post office box nor will it accept any order in which it is not possible to identify the physical person to whom the order is addressed and its address.

In accordance with current legislation, the maximum term within which Annalisa Queen will have to deliver the purchased Products, except in cases of force majeure or unforeseeable circumstances, is 30 (thirty) days from the date of conclusion of the contract.

Upon shipment of the purchased Product, the Customer will receive an e-mail to the address indicated in the Order Proposal. This e-mail will contain a shipment tracking code and an exclusive link that will allow monitoring of delivery in real time.

Annalisa Queen Customer Service will provide assistance with any possible delivery problems. The Customer can contact Annalisa Queen Customer Service by e-mail at:

Returns - Refunds - Withdrawal

The Customer undertakes to return the Products for which he exercised the right of withdrawal without undue delay and, in any case, within 15 (fifteen) days from the date on which he communicated to Annalisa Queen his decision to withdraw from the contract.

The shipping costs for returning the products will be borne by the customer.

The Products must be returned in the same state in which they were delivered. The Customer must therefore ensure that the Products are intact and complete, never used, worn or damaged in any way, and that they are returned in their original packaging, accompanied by all the labels with which they were received.

Annalisa Queen will check the packaging and condition of the individual Products returned, constituting their substantial integrity, an essential requirement for exercising the right of withdrawal.

Annalisa Queen reserves the right to refuse the return of those Products that are damaged, deteriorated, dirty or are in a state such as to imply, unequivocally, that they have been used for purposes other than the Customer's checks strictly necessary to ascertain the nature and characteristics of the product purchased.

In case of refusal of the return, Annalisa Queen will send a specific communication to the Customer and will not re-credit the price paid by the same, also reserving the right to request compensation for any damage attributable to the Customer's conduct.