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General conditions of Sale


The sale of "Annalisa Queen" branded products concluded remotely through this site (hereinafter referred to as the "Website") is governed by the following General Conditions of Sale.

The products offered on the Site are sold directly by Annalisa Queen. Annalisa Queen is a sole proprietorship with registered office in Via Nicolò Forteguerri, 29 – 00177 Rome (RM) – Italy, VAT number 14766941000.

The use of the remote sales service governed by these General Conditions of Sale is reserved exclusively for consumers (hereinafter referred to as "Customer" or, in the plural, "Customers") understood as natural persons who act for purposes not related to commercial, entrepreneurial, artisanal or professional activity possibly carried out, over the age of 18 (or, if minors, authorized by their legal representative).

The resale or transfer for any commercial or professional purpose of the products purchased on the Website is expressly prohibited.

The languages used for the conclusion of the sales contract through this Website are: Italian and English. The official language of the contract is Italian.

These General Conditions of Sale are published on the Website in order to allow them to be known as well as memorization and reproduction by the Customer in accordance with current legislation.

The purchase of products is governed exclusively by the General Conditions of Sale published on the Website and in effect at the time of purchase.

Annalisa Queen reserves the right to make changes and/or additions to these General Conditions of Sale at any time.

Any changes and/or additions will be effective only in relation to purchases made after the date of publication of the new version of the General Conditions of Sale. The replacement of these General Conditions of Sale with a new version implies the automatic inapplicability, ineffectiveness and unenforceability of the same towards Annalisa Queen in relation to purchases made after their elimination from the Website and this also in the event that said General Conditions of Sale are in any case consultable and/or accessible to the public through other websites, other than the one indicated above.

Availability of products

The Customer acknowledges that the products offered by Annalisa Queen on the Website (hereinafter referred to as the Products) are numerically limited and is therefore aware that Annalisa Queen must check their availability at the time of purchase.

Problems may occasionally occur in relation to the availability of certain Products. In such circumstances, Annalisa Queen will inform the Customer promptly (and in any case within the terms specified below) by e-mail of the cancellation of their order or of the possibility to reserve the product if it returns to production.

In the event of only partial unavailability, the Customer will be asked if he prefers to receive the available Products or to proceed with the total cancellation of the order.

Annalisa Queen reserves the right to change the items offered for sale on the Website at any time, without prior notice.

Purchase procedure

Each Product offered for sale on the Website can be viewed via a special link that allows you to view the photographic images of the item, the unit price, the colors and the different sizes (if any).

The Products chosen by the Customer will be placed in a specific section (hereinafter referred to as the Shopping Cart). The description of the Products, including the measurements or sizes (if any), together with one or more photographic images in digital format, which allow a correct representation of the Products, will be included in the Customers Cart.

Although Annalisa Queen constantly adopts measures to ensure that the photographs shown on the Website faithfully reproduce the original products, some variations are always possible due to the technical characteristics and color resolution of the device used by the Customer. Consequently, Annalisa Queen will not be responsible for any inadequacy of the graphic representations of the Products shown on the Website if due to the aforementioned technical reasons.

To view the selected Products and the total price of the purchase order, you need to access the Shopping Cart page. The Customer, before confirming his order proposal (hereinafter referred to as the Order Proposal), is required to verify the accuracy of the contents of the Cart and to complete the purchase form according to the instructions provided on the Site Web.

The purchase procedure ends when the Customer selects the appropriate final order confirmation button (hereinafter referred to as the Purchase Button), thus validating their Order Proposal, which will be sent directly to Annalisa Queen. After selecting the Purchase Button, the content of the Order Proposal can no longer be changed by the Customer.

Before confirming the Order Proposal, the Customer must declare that he has read and accepted these General Conditions of Sale.

The purchase procedure must be completed in full; otherwise, the Order Proposal cannot be sent to Annalisa Queen.

Each Order Proposal and the Customer data necessary for the purchase will be archived by Annalisa Queen for the period of time and in compliance with the conditions established by current legislation.

Customers who have registered in the reserved area of the Website will be able to check the status of their order by logging in to this area and entering the page relating to their orders.

The Customer is aware that he is responsible for the correctness and truthfulness of all data entered on the Website or in any case used during the purchase phase.

Conclusion of the contract

Following confirmation of the Order Proposal, the order is sent to Annalisa Queen to be processed and cannot be further modified or canceled.

The Order Proposal issued by the Customer will be taken over by Annalisa Queen only if the entire purchase procedure has been completed regularly, without any error being highlighted by the Website. The contract stipulated between Annalisa Queen and the Customer must be understood as concluded when the Customer receives a confirmation e-mail from Annalisa Queen (hereinafter referred to as Confirmation Email).

The Confirmation Email will be sent to the address indicated by the Customer in the purchase form and will contain the confirmation and summary of the conditions of the purchase itself, such as: the description of the Product and its main characteristics, the total price of the order , including any shipping costs, the address to submit any complaints, information on after-sales assistance services, on the existence of the right of withdrawal and on the relative methods of exercise.

Annalisa Queen reserves the right not to accept the Order Proposal issued by a Customer in the following cases:

- unavailability, even temporary, of the Products included in the Order Proposal;

- existence of a legal dispute between Annalisa Queen and the Customer relating to a previous order;

- if the Customer on previous occasions has committed violations of the General Conditions of Sale or has not fulfilled his obligations;

- if it has emerged that the Customer purchases the Products for the purpose of reselling or transferring them for commercial or professional purposes;

- if the Customer has been involved or is suspected of illegal or fraudulent activities.

In the aforementioned cases, Annalisa Queen will notify the Customer by e-mail, within 30 (thirty) days from the date of effective receipt of the Order Proposal, of any cancellation of the orders received. In this case, no Order Proposal must be considered accepted by Annalisa Queen and no contract must be considered concluded between Annalisa Queen and the Customer.

In case of partial unavailability of the ordered Product, before receiving the Confirmation Email, the Customer will be able to choose whether to receive only the Products available or cancel the order entirely. If the cancellation is only partial, the Customer will only be charged for the amount relating to the Products actually purchased.

Price and payment method

The prices of all the Products offered for sale on the Website include VAT.

These prices will be indicated in Euros (EUR).

The prices published on the Website and shown on the Cart at the time of confirmation of the Order Proposal by selecting the Purchase Button by the Customer will be charged to the Customer, provided that the Products ordered are available at that time.

Annalisa Queen reserves the right to change the prices of the Products offered for sale on the Website at any time and without notice.

Annalisa Queen only accepts credit cards and other payment methods expressly indicated on the Website.

For the purpose of payment by credit card, the Customer confirms and guarantees to be the holder of the credit card used for the purchase and the correctness of all the data relating to it, entered during the purchase phase, such as: the number, the date expiration date and, if necessary, the security code. The transaction will be charged to the Customer only after: the verification of the credit card data, the receipt of the debit authorization by the company issuing the credit card used by the Customer and the confirmation of the availability of the product by Annalisa Queen and however after the Order is ready to be fulfilled. Therefore, no charge will be made at the time of sending the Order Proposal. For the purpose of payment through other payment service providers, the Customer confirms and warrants that he is the owner of the account used for the purchase.

The shipment of the purchased Products will be made only after successful payment of the amount due by the Customer.

Shipping methods

To offer you the best service and ensure fast shipping worldwide we have chosen DHL and FedEx. 

A shipping cost will be charged only on orders below 350 euros in Italy.

For orders over 350 euros there will be no additional cost,   we offer the costs for your shipment and you will find them already included in the final price at checkout.


The Products will be shipped to the address indicated by the Customer in the Order Proposal. Upon delivery of the Products, the Customers signature will be required. For security reasons, Annalisa Queen will not carry out the fulfillment of any order addressed to a PO box nor will it accept any order in which it is not possible to identify the natural person receiving the order and its address.

In compliance with current legislation, the maximum term within which Annalisa Queen will have to deliver the purchased Products, except in cases of force majeure or unforeseeable circumstances, is 30 (thirty) days from the date of conclusion of the contract.

Upon shipment of the purchased Product, the Customer will receive an e-mail at the address indicated in the Order Proposal. This e-mail will contain a tracking code of the shipment and an exclusive link (link) that will allow the tracking of the delivery in real time.

Annalisa Queen Customer Service will provide assistance for any possible delivery problem. The Customer can contact Annalisa Queen Customer Service by e-mail

Returns - Refunds - Withdrawal

The Customer undertakes to return the Products for which he has exercised the right of withdrawal without undue delay and, in any case, within 15 (fifteen) days from the date on which he communicated to Annalisa Queen his decision to withdraw from the contract.

The shipping costs for returning the products will be charged to the customer.

The Products must be returned in the same state in which they were delivered. The Customer must therefore ensure that the Products are intact and complete, never used, worn or damaged in any way, and that they are returned in their original packaging, accompanied by all the labels with which they were received.

Annalisa Queen will check the packaging and the condition of the individual Products returned, constituting the substantial integrity of the same, an essential requirement for exercising the right of withdrawal.

Annalisa Queen reserves the right to refuse the return of those Products that are damaged, deteriorated, dirty or are in a state such as to suggest, unequivocally, that they have been used for purposes other than the Customers checks strictly necessary to ascertain the nature and characteristics of the purchased Product.

In case of refusal of the return, Annalisa Queen will send a specific communication to the Customer and will not proceed with the re-credit of the price paid by the same, also reserving the right to request compensation for any damage attributable to the Customers conduct.

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